Effective listeners remember that “words have no meaning – people have meaning.” The assignment of meaning to a term is an internal process; meaning comes from inside us. And although our experiences, knowledge and attitudes differ, we often misinterpret each other’s messages while under the illusion that a common understanding has been achieved. — Larry Barker
Listening for and identifying the tone in others and adapting appropriately — as well being conscious of the tone of your own messages — will determine your communication effectiveness. Being tone conscious will prevent you from sending and receiving messages that fall on deaf ears. Sometimes the most revealing part of a message isn’t found in the words themselves but in the subtle messages wrapped around those words. Failure to pick up on these “secret messages” may leave you blind to what is really being communicated. . . . — Dianne Booher
Our first responsibility as effective listeners is to understand ourselves as communicators. Just as the sources of the communication message should be trained in self-intrapersonal communication, so, too, should listeners know themselves. — Carolyn Coakley
Every person in this life has something to teach me — and as soon as I accept that, I open myself to truly listening. — Catherine Doucette
We listen in order to learn and retain information. If we are speaking, we are not listening or learning anything to add to our sum of knowledge. This is why the first step to effective listening is to stop talking! — Ken Fracaro
Listening effectively to others can be the most fundamental and powerful communication tool of all. When someone is willing to stop talking or thinking and begin truly listening to others, all of their interactions become easier, and communication problems are all but eliminated. — Ken Johnson
The contrast between hearing and really listening can be as different as night and day. And in a business environment, not listening effectively to customers, employees, and peers can mean the difference between success and failure. — Ken Johnson
Listening well is as powerful a means of communication and influence as to talk well. — John Marshall
When making personal decisions, listen to what your head says; then listen to what your heart says. If they differ, follow your heart! Whenever you listen to your heart, you listen to that part of you that is most interested in your well-being. — Anonymous
Listening Matters 